Officer Decision Record 2: Contact Centre as a Service Solution and Mobile App
To make a direct award for ‘Contact Centre as a Service Solution and Mobile App’ contract (this is to supersede a current contract with a different supplier (which has reached its end of term and is currently extended on terms to ensure continuity of service).
Decision type: Non-key
Decision status: Recommendations Approved (subject to call-in)
Notice of proposed decision first published: 24/11/2025
Decision due: 12 Nov 2025 by Director of People
Decisions
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