To provide an update on complaints and customer contact for the period 1 April 2022 to 31 March 2023, and to provide assurance that actions arising from complaints, and improvements identified, are actioned.
Decision type: Non-key
Decision status: For Determination
Notice of proposed decision first published: 01/06/2023
Decision due: 11 Jul 2023 by Corporate Policy Committee
Lead director: Director of Finance and Customer Services (s151 Officer)
Contact: Helen Gerrard.
Consultation process
No
Equality Impact Assessment: No
Budget & Policy Framework: Yes
Reference Number: CP/50/23-24
Private/Confidential Decision with Relevant Paragraph number: No