Issue - meetings

To consider and comment on the policy of the Strategic Director of Children, Families and Adults.

Jacqui Evans, Head of Local Delivery/Independent Living Services, attended to present the Council’s policy on personalisation for scrutiny comment prior to final approval. She explained that whilst the Council had been following the personalisation agenda for a couple of years, there had not been a single policy to bring the various strands of work and responses to new legislation together. She reported that the new policy would also help the Council to achieve a consistency of approach across the service. Considering the complexity of the issues covered in the policy, Jacqui Evans suggested that a bespoke training day for Councillors could be arranged if it was felt appropriate.

Attention was drawn to page 8 and the mention of potentially using an advocate for discussions with service users with a learning disability. It was queried whether this would an independent advocate as it was asserted that independence was important in terms of safeguarding. Jacqui Evans confirmed that the advocate would be independent. With this in mind, it was suggested that this be specified in the document.

Reference was made to a recent Notice of Motion that had stated that service users should be made more aware of the Council’s complaints and comments procedure. It was noted that there was no mention of such a procedure in the personalisation policy and it was suggested that this was an oversight. Jacqui Evans confirmed that she would explore including this in the policy.

It was queried whether people could access Council services if they were in receipt of a personal budget. Jacqui Evans explained that whilst they couldn’t buy back Council Services with a direct payment, a service user could have a ‘hybrid’ package in which part of their budget was managed and delivered by the Council whilst they used direct payments for other external services. It was suggested that this situation was unclear to a number of service users and that social workers should be encouraged to communicate it effectively. Jacqui Evans acknowledged the point and assured the Committee that work would be done to improve this.

A concern was expressed with regard to those people who presented for care but did not qualify as they did not have substantial or critical needs. It was stated that if these people were not helped appropriately through a robust referral process, they could develop a substantial need – creating a worse outcome for the individual and the Council. Jacqui Evans and Lucia Scally, Head of Strategic Commissioning and Safeguarding, both noted that the Council’s referral process was something that the service was looking to improve and that work was underway to do so.

Reference was made to the personalisation process flow chart on page 17. A general comment was made that this seemed overly complex but particular attention was paid to the language used, especially the term ‘diversion routes’. It was suggested that this term needed to be reassessed. Jacqui Evans confirmed that the service would review the use of this term in the policy.  ...  view the full minutes text for item 6