Officer Decision Record 2: Contact Centre as a Service Solution and Mobile App
Decision Maker: Director of People
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
To make a direct award for ‘Contact Centre as a Service Solution and Mobile App’ contract (this is to supersede a current contract with a different supplier (which has reached its end of term and is currently extended on terms to ensure continuity of service).
Decision:
To make a direct award for ‘Contact Centre as a Service Solution and Mobile App’ contract (this is to supersede a current contract with a different supplier (which has reached its end of term and is currently extended on terms to ensure continuity of service).
Publication date: 24/11/2025
Date of decision: 24/11/2025
Effective from: 03/12/2025
Accompanying Documents:
PDF 401 KB