Officer Decision Record 2: Contact Centre as a Service Solution and Mobile App
Decision Maker: Director of People
Decision status: Recommendations Approved (subject to call-in)
Is Key decision?: No
Is subject to call in?: Yes
Purpose:
To make a direct award for ‘Contact Centre as a Service Solution and Mobile App’ contract (this is to supersede a current contract with a different supplier (which has reached its end of term and is currently extended on terms to ensure continuity of service).
Decision:
To make a direct award for ‘Contact Centre as a Service Solution and Mobile App’ contract (this is to supersede a current contract with a different supplier (which has reached its end of term and is currently extended on terms to ensure continuity of service).
Publication date: 24/11/2025
Date of decision: 24/11/2025
Date comes into force if not called in: 03/12/2025
Call-in deadline date: 02/12/2025
Current call-in Count: 0
Accompanying Documents:
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