Decision details

Consideration was given to a report on the Customer Services Strategy.  The purpose of the strategy was to outline the broad principles that would drive the development of an efficient and customer focused operating model across all Council services.  These principles may reinforce decisions already taken and implemented, or they could influence service redesign and be implemented through a series of related projects.

In considering the face to face element of the strategy, a review and lessons learned from the phase 1 transfer of customer service points to libraries had been undertaken. The strategy recommended providing customer access through all remaining libraries in Cheshire East.  This would increase the number of communities with local customer access and deliver a net annual saving of £240k.

At the meeting an amendment was made to the recommendation of the decision requested whereby an additional recommendation was inserted using the following words from paragraph 10.5 of the report:-

‘Customer access in Nantwich, Poynton and Sandbach could transfer from the existing arrangements to the libraries subject to further local consultation’.

RESOLVED

1. That endorsement be given to the new Customer Services Strategy and the recommendation to extend face to face customer access across all Cheshire East libraries be supported.

2. That customer access in Nantwich, Poynton and Sandbach could transfer from the existing arrangements to the libraries subject to further local consultation, be noted.