To provide an update on complaints and customer contact for the period July to December 2022 and to provide assurance that actions arising from complaints and improvements identified are actioned.
Decision type: Non-key
Decision status: Recommendations Approved
Notice of proposed decision first published: 02/02/2023
Decision due: 9 Mar 2023 by Audit and Governance Committee
Lead director: Director of Finance and Customer Services (s151 Officer), Director of Governance and Compliance (Monitoring Officer)
Contact: Helen Gerrard.
Equality Impact Assessment: No
Budget & Policy Framework: No
Reference Number: AG/03/22-23