Issue details

Customer Experience Evaluation Report (Consultation and Engagement)

As requested by the Committee, to receive an evaluation report outlining the implementation progress of the last 12-18 months on the new approach to consultation and engagement (July 2022) the draft Action Plan and the outcomes of the work, including the toolkit and programme of activities.



Decision type: Non-key

Decision status: For Determination

Notice of proposed decision first published: 13/09/2022

Decision due: 7 Dec 2023 by Audit and Governance Committee

Lead director: Director of Policy and Change

Contact: Helen Gerrard.

Consultation process


Equality Impact Assessment: N/A

Budget & Policy Framework: N/A

Reference Number: AG/02/22-23

Private/Confidential Decision with Relevant Paragraph number: N/A