Venue: The Capesthorne Room - Town Hall, Macclesfield, SK10 1EA. View directions
Contact: Mark Nedderman Email: mark.nedderman@cheshireeast.gov.uk
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Apologies for Absence |
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Minutes of Previous Meeting Minutes: RESOLVED – That the minutes of the meeting held on 9 November 2009 be approved as a correct record. |
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Officers Present Minutes: Lisa Quinn – Borough Treasurer Mark Nedderman – Senior Scrutiny Officer Katie Smith- Scrutiny Officer John Barrett – ICT Manager Paul Bayley – Customer Services Manager |
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Also Present Minutes: Councillor F Keegan – Resources Portfolio Holder |
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Declarations of Interest To provide an opportunity for Members and Officers to declare any personal and/or prejudicial interests and for members to declare the existence of a party whip in relation to any item on the agenda. Minutes: There were no declarations of interest. |
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Public Speaking Time/Open Session A total period of 15 minutes is allocated for members of the public to make a statement(s) on any matter that falls within the remit of the Committee.
Individual members of the public may speak for up to 5 minutes, but the Chairman will decide how the period of time allocated for public speaking will be apportioned, where there are a number of speakers.
Note: In order for officers to undertake any background research, it would be helpful if members of the public contacted the Scrutiny officer listed at the foot of the agenda, at least one working day before the meeting to provide brief details of the matter to be covered. Minutes: There were no statements from members of the public. |
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Half Year Performance Report To consider a report from the Head of Policy and Performance. Minutes: The Committee considered a report of the Head of Policy and Performance containing an overview of the 2009-2010 mid year performance.
Mid year performance data had been received for 78 indicators out of the National Indicator set of 190. These included 21 indicators out of the 34 designated LAA targets.
Overall, performance for the 78 returns was reasonably good, with 47 of the targets having reached or exceeded their target, althoughit was reported that 31 had underperformed.
RESOLVED – That the report be received and noted. |
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ICT Harmonisation To receive a presentation from the ICT Manager Minutes: The Committee received a presentation from John Barrett, ICT Manager on the harmonisation of ICT systems in Cheshire East.
The Council had inherited a number of ICT systems which involved a number of tasks to rationalise systems .
The network and data centre infrastructure was expensive to split – both in terms of capital investment and running costs and it was therefore currently being run on a shared basis through a partnership with Cheshire West and Chester Council. The plan was to extend the partnerships to include the rest of the public sector. Discussions were at an advanced stage with the Fire Service and the NHS.
A number of initiatives were underway to effect the harmonisation including:
An ICT partnership day had been held on the 26 November 2009, which had attracted over 40 IT professionals from 16 organisations. Agreement had been reached that the greatest return on Investment on undertaking Partnership working would be achieved by:
An action Plan had been drawn up as follows:
· A joint Member/Officer board to report on Development Management issues had been established.
RESOLVED – That the presentation be received. |
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Presentation on Customer Relation Management Solution (CRM) To receive a presentation from the Customer Services Manager. Minutes: The Customer Services Manager outlined the procurement arrangements to secure a Customer Relation Management System (CRM) for Cheshire East.
The CRM would help to resolve the majority of customer enquiries at the first point of contact and to improve accessibility of Council Services in terms of locations, opening hours, access channels and links to other organisations.
The CRM would:
There were currently 4 legacy systems from the 4 demised authorities which were in the process of being evaluated.
The procurement process would involve using the OGC CRM Framework Agreement to ensure competition and to secure submissions from companies with proven abilities in this area.
It was intended to implement a system from April 2011
onwards by
initially replacing legacy CRM solutions and
harmonising the Customer Centres.
RESOLVED – That the presentation be received and the Customer Services Manager be requested to circulate details of the preferred CRM solution to members of this Committee prior to a final decision being taken. |
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Budget Process 2010/2011 To consider setting up a Budget Task and Finish Group of 7 Members on a 4:1:1:1 basis. Minutes: The Committee considered putting in place, arrangements to manage Overview and Scrutiny involvement in the budget setting process for 2010/2011. The Committee had received a briefing on the budget consultation process to date, at an informal meeting prior to the meeting, at which it had been suggested that a panel of members drawn from all Overview and Scrutiny Committees should develop a programme after the Christmas holidays.
RESOLVED – That a Budget Consultation group be set up on a 4:1:1:1 basis consisting of the following members; the group be authorised to agree its own terms of reference with a view to advising the Borough Treasurer and Cabinet on the process to involve Overview and Scrutiny in the 2010/2011 budget setting process:
Councillors
A R Thwaite – Chairman Corporate Scrutiny (Con) G Walton- Chairman Environment and Prosperity (Con) R Westwood – Chairman Children and Families (Con) S Wilkinson – Vice – Chairman Sustainable Communities (Con) G Baxendale – Vice –Chairman Health and Adult Social Care (Con) J Narraway - Vice –Chairman Corporate Scrutiny (LD) S Conquest - Corporate Scrutiny (Lab) P Edwards - Corporate Scrutiny (Ind) |