Issue - meetings

To consider a summary of the complaints received by the Council, and of cases concerning Cheshire East Council dealt with by the Local Ombudsman during the same period.

Consideration was given to a summary of the feedback received via the Complaints, Compliments and Suggestions process between April and September this year, and of cases concerning the Council that had been dealt with by the Local Government Ombudsman in that same period.  A comparison was made with the same period in the previous year in order to identify any emerging trends.

The most frequent complaints to the Council were noted.  Members requested clarification of the way in which complaints were dealt with for an Alternative Service Delivery Vehicle (ASDV).  They were advised that complaints are made to the Council, passed on to the company to investigate, with a report then being made back to the Council; it was likely that this approach would continue to be the model followed for new ASDV’s.  

The Committee asked for their thanks to be passed on to all staff for efforts taking to reduce complaints.

RESOLVED

That, having regard to the parameters of the Committee’s terms of reference the report be noted and that staff be thanked for their effort in reducing the number of complaints received.