Issue - meetings

To receive a presentation on the work of the Development Management Transformation Project and Member Group.

 

The Committee received a presentation by the Project Manager for the Development Management Transformation Programme (DMTP) who highlighted that the aim of the project was to deliver a new operating model that would provide a more efficient and effective service at a reduce cost.

 

To do this all operations needed to be consolidated into one IT platform by implementing a common system and bringing all business data into one place, once this had been achieved a single way of doing things and a rationalisation of business processes could be adopted.

 

The outcomes of the project would be to:

 

·        Deliver efficiencies and improved customer service through a new operating model, new IT, improved business processes and a more effective organisational restructure. The number of staff required would be reduced and a single system would enable better management of performance through improved Management Information.

·        Improve data quality, service standards and business performance, in turn, delivering a customer oriented performance culture.

·        Improve customers experience by adopting a single customer interface via the Contact Centre for all initial customer enquiries and further support customers through new back office processes

·        Support and grow Cheshire East’s culture through a joined up across the team, way of working and by bringing together teams that had previously been located at different offices. Also to support cultural development through a training, education and awareness programme.

 

The Project Manager then went on to highlight the current position and biggest challenges to date, which were:

 

• Building a new infrastructure.
• Finding and converting all legacy business data across 4 different systems.
• Managing the restructure process and job slotting.
• Deciding on an appropriate solution to desk top and local data problems.

 

Future challenges included:

 

• Migrating the converted data and making sure its all present
• Integrating the new planning system with the new GIS system and consolidated EDRMS document management system
• Testing and making sure everything works
• Getting staff to adopt a single way of working
• Developing culture and adopting new delivery assurances processes

 

It was noted that all elements of the project would be completed by April 2011.

 

Members made comments with regard to the availability of plans on the internet and hard copies at council owned buildings. It was reported that plans should be available on the internet within 4 hours of the application being registered, and that hard copies would be still be available for the public to view and to Town/Parish Councils.

 

It was agreed that the Enforcement Section needed to be approved and that unauthorised structures should be a priority for the section.

 

RESOLVED

 

That a progress report be brought back to the Committee on 7 June 2011.