Issue - meetings

The report of the Customer Relations Manager provides a summary of performance during the first and second quarters against the defined Corporate Compliments, Suggestions and Complaints policy and procedure.  It also summarises the performance of complaints received under the Adult Social Care Complaints Procedures and the Children’s Social Care Complaints Procedures.

The report is presented to this Committee to enable Members to be assured that arrangements in place are sufficiently robust.

The Committee considered the report of the Customer Relations Manager.  The report provided a summary of performance during the first and second quarters against the defined Corporate Compliments, Suggestions and Complaints policy and procedure which came into effect on 1 April 2010. It also summarised the performance of complaints received under the Adult Social Care Complaints Procedures and the Children’s Social Care Complaints Procedures.

The Committee’s terms of reference included a requirement to seek assurance that arrangements for addressing customer complaints were sufficiently robust.  Reports on Local Government Ombudsman complaints and customer complaints would be submitted periodically to the Committee.

RESOLVED:

That the report be noted.