Customer Complaints
Meeting: 27/09/2010 - Standards Committee (Item 26)
26 Customer Complaints and Local Government Ombudsman Complaints 
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At its meeting held on 26 July 2010, the Committee considered a report which provided a summary of complaints dealt with by the Local Government Ombudsman in respect of Cheshire East Council for the period 1 April 2009 to 31 March 2010.
The Committee requested a summary report on both Local Government Ombudsman complaints and customer complaints to be submitted to each meeting of the Committee.
The attached combined report provides a summary of the corporate complaints and Local Government Ombudsman complaints for the period 1 April 2010 to 30 June 2010.
The Committee is asked to note the report and make any comments it considers appropriate.
Minutes:
At its meeting held on 26 July 2010, the Committee considered a report which provided a summary of complaints dealt with by the Local Government Ombudsman in respect of Cheshire East Council for the period 1 April 2009 to 31 March 2010.
The Committee had requested a summary report on both Local Government Ombudsman complaints and customer complaints to be submitted to each meeting.
The report submitted provided a summary of the corporate complaints and the Local Government Ombudsman complaints for the period 1 April 2010 to 30 June 2010.
RESOLVED:
That the report be noted.