Issue - meetings

To consider a report which provides a summary and analysis of complaints and compliments received by the Council during the period 1^st April 2022 to 31^st March 2023.

The Committee considered a report which provided a summary and analysis of complaints and compliments received by the Council during the period 1^st April 2022 to 31^st March 2023. The report highlighted any areas of concern and examples of good practice.

Members asked if SEND workers were carrying caseloads of 200 and more. Officers undertook to provide a written response.

Members also asked if evaluations of vexatious complaints were undertaken and whether these would be of value in member training. The Director of Finance and Customer Services responded that a revised policy on vexatious complaints was being developed and he would ensure that this suggestion was taken on board.

RESOLVED

That the Committee

1.   notes the annual Committee complaints and compliments data, and the briefing material in the report relating to the 2022/23 financial year;

2.   notes the issues raised and improvements made in respect of the management of complaints across the Council contained within the briefing material in the report;

3.   notes the Council’s compliance with the Corporate Complaints Policy, and with the recommendations of the Ombudsman; and

4.   notes that the report is also provided to the Audit and Governance Committee.