Avantage Annual Customer Survey 2012
Meeting: 25/09/2012 - Joint Extra Care Housing Management Board (Item 7)
7 Avantage Annual Customer Survey 2012 
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To consider a report on the results of Avantage’s third Annual Customer Survey, which was carried out in the first two months of 2012
Minutes:
Consideration was given to a report on the results of the third Annual Customer Survey.
Avantage were contracted to carry out an Annual Customer Satisfaction Survey covering all aspects of living in Extra Care Housing. The survey had been carried out during January and February 2012.
A total of 408 questionnaires were sent out, with 193 being returned. A high satisfaction rate was achieved in most areas. The overall satisfaction rate had decreased slightly from 93.7% in 2011 to 93.2% in 2012.
It was suggested that the Survey results be forwarded to the Local Ward Members for information.
RESOLVED:
That the results of the third Annual Customer Survey be noted.