Avantage Annual Customer Survey 2011
Meeting: 28/09/2011 - Joint Extra Care Housing Management Board (Item 6)
6 Avantage Annual Customer Survey 2011 
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To consider a report on the results of Avantage’s second Annual Customer Survey, which was carried out in the first two months of 2011
Minutes:
Consideration was given to a report on the results of the second Annual Customer Survey.
Avantage were contracted to carry out an Annual Customer Satisfaction Survey covering all aspects of living in Extra Care housing. The survey had been carried out during January and February 2011.
A total of 373 questionnaires were sent out, with 212 being returned. A high satisfaction rate was achieved in most areas and the percentage of residents very or fairly satisfied with the overall service had increased from 92.7% in 2010 to 93.7% in 2011.
RESOLVED:
That the results of the second Annual Customer Survey be noted.