Extra Care Housing Survey Results
Meeting: 12/05/2010 - Joint Extra Care Housing Management Board (Item 21)
21 Extra Care Housing Survey Results 
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To receive the results of the residents survey commissioned by Advantage.
Minutes:
Consideration was given to a summary of the Avantage Customer Survey, which was carried out in January/February 2010.
Avantage were contracted to carry out an Annual Customer Satisfaction Survey covering all aspects of living in Extra Care including housing, care and restaurants. The survey was carried out on Avantage’s behalf by an independent company.
A total of 239 questionnaires were sent out and 158 responses received. The results showed that 92.7% of respondents were either very or fairly satisfied with the overall service provided.
Further work would be carried out with Avantage, Housing 21 and CBS Catering on areas identified in the survey where satisfactory levels were, relatively speaking, less favourable compared to overall satisfaction. The results of this would be reported to the Extra Care Housing Management Board in due course.
RESOLVED:
That the results of the Annual Customer Survey 2009/10 be noted.